SHIPPING CHARGES

Continental USA: Shipping charges will be 10% of cart total. Any shipping upgrades may result in additional charges. See each product details for standard shipping methods and shipping upgrade options.

Canada: There will be an additional 12% surcharge added during checkout that cover all duties and taxes (including GST/PST/HST) and brokerage fees. You will not be billed any additional charges by the freight carrier or the Canadian government. If you prefer to pay duties, taxes and brokerage fees when the shipment arrives, or if you wish to use your own customs broker, please provide all pertinent information in the special instructions section of your order. Shipping upgrades may not be available to Canada. If you have questions about shipping options to Canada, please contact our customer service at 501.679.7800 before ordering.

Alaska/Hawaii/Puerto Rico: Shipping charges will be 18% of cart total. Some larger furniture pieces such as desks, or beds may require a freight quote before shipping. Please contact us at 501.679.7800 for rates before ordering.

International: Shipping charges will be 25% of cart total to most countries. Click here for full international shipping details. Some larger furniture pieces such as desks, or beds may not be able to ship Internationaly. Or, they may require a freight quote before shipping. Please contact us at 501.679.7800 for rates before ordering.

Once your order leaves our warehouse you will receive a notification of shipping via the e-mail address you provided during checkout. If you do not have e-mail access, feel free to contact Customer Service ( 877.804.7650 ) for order/shipping status details.

Most orders will ship in one of 3 ways (see product details for more information):

1. 1. Ground Shipping. Usually spends 3 - 7 business days in transit.
2. 2. LTL Shipping. This delivery option is for larger and/or assembled items, and is curbside only. Normal transit time is 3-5 days. You will be required to help unload the order from the truck, and then be responsible for moving your order into your home, assembly (if necessary), setup and disposal of packaging.
3. 3. White Glove Delivery ( WGD ) Upgrade option. Available on shipments to all Continental US & most Canadian orders. Whit Glove Delivery means the order will be delivered, assembled if necessary, and set up in any room you designate. The packaging will then be removed for you. To add this shipping upgrade to your order, select the White Glove Delivery checkbox in the shopping cart. The cost is a flat $150 which covers all the items in your cart. Transit time is usually 2 - 3 weeks.

If you wish to change or cancel your order after it has shipped, you may be responsible for paying the outgoing and return shipping on portions of, or the entire order.

Customers requiring overnight or 2-day guaranteed delivery should call Customer Service (877.804.7650) for a quote. Due to the size and weight of our steel products, air freight is considerably more expensive than ground service.

If for any reason you are not 100% satisfied with your Boltz purchase within two weeks of receipt, contact us at 877.804.7650 or sales@boltz.com . Your product may qualify to be returned for a full refund. Return shipping charges may apply.

When your order arrives, please maintain the original packing materials and shipping boxes until you have inspected all items. Original packaging is required for all product returns. To schedule a return contact customer service at 877.804.7650 to get return authorization from Boltz. We will schedule the return pick up of your order. All returns must be preauthorized by Boltz. Unauthorized returns will not be credited.