Once your order leaves our warehouse you will receive a
notification of shipping via the e-mail address you provided
during checkout. If you do not have e-mail access, feel free
to contact Customer Service ( 877.804.7650 ) for order/shipping
status details.
Most orders will ship in one of 3 ways (see product details
for more information):
- 1. Ground Shipping. Usually spends 3 - 7 business days in
transit.
- 2. LTL Shipping. This delivery option is for larger and/or
assembled items, and is curbside only. Normal transit time is 3-5 days. You will be required to help unload the
order from the truck, and then be responsible for moving your order into your home, assembly (if necessary), setup and disposal of packaging.
- 3. White Glove Delivery ( WGD ) Upgrade option. Available
on shipments to all Continental US & most Canadian orders. Whit Glove Delivery means the order will be delivered, assembled if necessary, and set up
in any room you designate. The packaging will then be removed
for you. To add this shipping upgrade to your order, select the White Glove Delivery checkbox in the shopping cart. The cost is a flat $150 which covers all the items in your
cart. Transit time is usually 2 - 3 weeks.
If you wish to change or cancel your order after it has shipped,
you may be responsible for paying the outgoing and
return shipping on portions of, or the entire order.
Customers requiring overnight or 2-day guaranteed delivery
should call Customer Service (877.804.7650) for a quote. Due
to the size and weight of our steel products, air freight is considerably
more expensive than ground service.
If for any reason you are not 100% satisfied with your Boltz
purchase within two weeks of receipt, contact us at 877.804.7650
or sales@boltz.com .
Your product may qualify to be returned for a full refund.
Return shipping charges may apply.
When your order arrives, please maintain the original packing
materials and shipping boxes until you have inspected all
items. Original packaging is required for all product returns.
To schedule a return contact customer service at 877.804.7650
to get return authorization from Boltz. We will schedule the
return pick up of your order. All returns must be
preauthorized by Boltz. Unauthorized returns
will not be credited. |